Shipping Information

FREE PREMIUM WHITE GLOVE DELIVERY ($299 VALUE)

While most of our competitors charge for shipping, we include FREE premium white glove delivery with every order.

What This Means for You

Your custom leather furniture order includes professional delivery service at no extra cost to you.

DELIVERY INFO

We take pride in the manufacturing of our custom leather furniture. It is our goal to deliver your purchase to you in the quickest and most efficient way possible. All our products are fully packaged for safe transit and will be handled by professional third-party delivery carriers.

We work with specialist delivery partners to ensure your order reaches you safely and on time. Speed of delivery depends on the type of product, product availability, and proximity to metropolitan areas. To help you with your purchasing decision, you may find out more about delivery lead times on each individual product page.

All shipments are delivered Monday to Friday between 9:00 AM and 7:00 PM, with specified hours on Saturdays in selected cities. If you wish to request Saturday delivery for your area, please reach out to us before your order has been processed. Not all requests can be fulfilled.

Important: It is your responsibility to check that your items will fit through doors, staircases and elevators in their packaging before you place your order. Product and package dimensions are included in the product description on our website. Failed delivery due to inability to access your home will result in additional delivery charges.

SHIPPING COVERAGE AND LOCATIONS

We can ship anywhere in the 48 contiguous United States.

Delivery Area Service
48 Contiguous States FREE Premium White Glove Delivery
Alaska & Hawaii Contact for shipping quote

Delivery Area	Service
48 Contiguous States	FREE Premium White Glove Delivery
Alaska & Hawaii	Contact for shipping quote

PREMIUM WHITE GLOVE SERVICE

We provide Premium White Glove service as our standard delivery option for all custom leather furniture orders.

Premium White Glove Delivery (Included)

We will deliver your item(s) to the room of your choice within your home, inclusive of up to two flights of stairs, unpacking and full assembly of item(s), as well as packaging removal. This service does not include removal or moving of your old or existing furniture.

To initiate delivery, we will send an email notifying that your order is ready to ship. You will then be contacted by our delivery partner to arrange a delivery day and time window.

Note: Please measure and ensure that your items will fit through doors, staircases and elevators in their packaging before you place your order. If we are unable to get your furniture into your home, you will be responsible for redelivery fees if you choose to have the products redelivered at a later date.

In addition, please protect your flooring and surroundings from potential damages prior to the delivery. Our delivery partners will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.

COMPLETE DAMAGE PROTECTION

What happens if something gets damaged on its way to you? We take care of everything for you.

Our furniture ships very well packaged and we use the best transporters in the country to make sure your furniture arrives safely. However, accidents can happen and we insure EVERY single shipment at NO ADDITIONAL CHARGE to you. In the rare event that something happens, we have dedicated specialists to ensure the problem is resolved for you.

We Handle Everything

We will do all of the paperwork, arrange technicians if needed to come to your home and coordinate shipping if a replacement is needed. You don't have to deal with shipping companies or file insurance claims.

Our Track Record Performance
Damage Rate Less than 1%
On-Site Repairs Over 90% resolved at your home
Insurance Coverage 100% of shipments

Our Track Record	Performance
Damage Rate	Less than 1%
On-Site Repairs	Over 90% resolved at your home
Insurance Coverage	100% of shipments

RECEIVING ITEMS

The shipping company will call you 24 hours in advance to schedule a delivery time since they will need you to be there to sign for it.

Upon delivery, you or a third party appointed by you shall inspect the item(s) carefully before our delivery partner leaves the premises. Any damaged or defective items must be reported within 14 days of delivery and noted on the proof of delivery document. Please contact us and provide photos showing the damage or fault. We will reply within 2 business days.

When the furniture arrives, be sure to inspect it before you sign for it. This is especially true if you notice any damage to the packaging.

In the event there is damage, follow these steps:

Don't panic; it's insured
Keep all of the undamaged pieces
With the driver still there, call us at (888) 883-0675 and we will help you determine if the damaged piece should be kept with you or sent back
Sign the delivery receipt, making sure to note the specific damage. State only the facts of the damage

In the rare event that there is hidden damage that isn't seen until after the driver leaves, please contact us within 24 hours of delivery to report it. Most delivery companies have a 48 hour window to report hidden damage, so it is important that we follow their guidelines.

ESTIMATED DELIVERY TIMELINE

Estimated delivery lead-times shown on each product page indicate the estimated date range you can expect the item to arrive at your delivery location. This lead time includes time taken for production (since items are made-to-order) and delivery to your door.

Collection Type Production Time
Quick Ship Items 2-4 weeks
Standard Collections 6-8 weeks
Premium Collections 10-12 weeks
Specialty Pieces 12-16 weeks

Collection Type	Production Time
Quick Ship Items	2-4 weeks
Standard Collections	6-8 weeks
Premium Collections	10-12 weeks
Specialty Pieces	12-16 weeks

Please note that these dates are estimates and may be subject to potential unforeseen delays.

SCHEDULING AND TRACKING OF SHIPMENTS

You will receive an email notification when your order has left our manufacturing facility.

For delivery by our specialized carriers, you will be contacted directly by the carrier to confirm a delivery date and timeframe.

IMPORTANT INFORMATION

Manufacturing Defects

Any and all manufacturing defects including but not limited to dye lot issues must be reported within 14 days of receipt of furniture.

What We're Not Responsible For

We are not responsible for repair or exchange due to customer misuse. Examples of customer misuse are cuts, ink marks, cigarette burns, scratches or scuffs. All furniture is inspected thoroughly prior to shipment and heavy-duty packaging is used to prevent damages.